Toreto

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Warranty & Return Policy

Warranty & Return Policy

Toreto Warranty Policy aims to provide Toreto Customers the clarity about support related queries that they may have about our products so that they feel confident in owning, using and getting required support for their Toreto products in the warranty period.

 

Important Note: Customer must open a warranty ticket Toreto to get support service on any product: in warranty or out-of-warranty. Customer can drop an email on info@toreto.in or call us at 011 4508 4869 for availing the service.

 

Repair or replacement will be carried out through the Company's Service Centres or its Authorised Service Centres.

 

The Warranty is applicable if said product is in warranty period AND only if following conditions are met:

  • This warranty applies only to Products purchased within the territory of India ("Territory'').
  • This warranty is confined to the first purchaser of the product only.<.li>
  • The product is a genuine Toreto Product that has supporting invoice/bill which the customer has to share with Toreto at the time of request.
  • The product is used according to instructions given in the instruction manual and is not physically damaged / burnt / with connectors or cables damaged, etc. Such product will not be covered under warranty.
  • If NO repair attempt is made by non-authorised person before bringing the product to Toreto.
  • Defects are NOT caused by improper use, as determined by the company personnel.
  • NO modification or alteration of any nature is made in the circuitry, software or body of product.
  • Defects due to cause beyond control like lightning, abnormal voltage, unnatural cause or while in transit to service centre or purchaser's residence.
  • Product will be deemed out of warranty if customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in-case where Toreto provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
  • All expenses & risks incurred in shipping the unit to the company's service centre/authorised service centre will be borne by the customer.
  • Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP whichever is applicable.
  • In case of transportation / courier related damages arising NOT because of Toreto, when product is sent to Toreto service center, we would treat it “out of warranty” because of physical damage and will do repairs on paid basis.
  • Toreto will pay for return courier charges only but owns no responsibility of any damages/loss during transit.
  • After repairs/replacement, warranty will remain only for the unexpired period of the warranty. No extension of warranty period will be done.
  • Toreto will retain any replaced part/s or component/s.
  • The company's obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
  • In-case the product is not repairable, Toreto may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
  • Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Toreto.
  • The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.

 

DOA (Dead on Arrival - If Product you receive is damaged or defective)

Toreto is committed to ensuring your complete satisfaction with any of our products that you buy from us. Despite our stringent quality checks, in an unlikely case when the product you ordered from us is damaged or functionally defective or if it’s not as per your order, we request you to immediately raise a complaint with us on https://www.toreto.in/contact-us.html/ or call our Customer care (011 4508 4869) help line. You need to return the unused product in as-is condition, with its original packaging along with original contents like accessories and Manuals within 24 hrs from the date on which these goods are received.

 

  • Any Toreto product that has any defect, at the point of sale or within 07 days of product delivery, will be termed as Dead on Arrival (DOA).
  • Products damaged while being used DO NOT qualify for a refund or replacement and can’t be taken up in warranty.
  • Under all circumstances, the decision whether Product is DOA or not rests solely with Toreto.
  • Note: DOA shall NOT be considered under the following conditions
  • In case the product defect is NOT reproduced/seen at Service Center.
  • Any issues related to any 3rd party products/services
  • Any Software related issues that can be remotely fixed like an App update.
  • Invoice copy of the purchase bill will be necessary to claim a DOA case.
  • If the product is found defective after checking by the service center then a new product or equivalent product will be issued against the faulty product.

 

Support for Out of Warranty Products

  • Such products will be repaired only if they are repairable (as decided by Toreto service center) and repair will be done under chargeable basis (charges for the spares, repairing, servicing cost and it would be informed to the customer before repair).
  • In case the product is not repaired will return the same defective product to the customer.
  • A warranty of max 15days would be given on the product repaired by Toreto, that too ONLY for same problem.

 

Note: if in any circumstances, the order gets cancelled, the amount will be refunded in the customer's wallet (TORETO user wallet).

 

NB: Warranty Terms and Conditions are subject to change without any prior notice.

Return Policy Timeline for different categories

Smart Bracelet & Smart Watch

Smart Bracelets and Smart watches are not eligible for refunds, however, Toreto will provide replacement in case the items are delivered in defective state. We also offer 1 year warranty on manufacturing defects and 6 months warranty on software issues. Kindly refer the Conditions for Replacements given below.
7 days or less from the date of delivery

Smart Bracelet & Smart Watch:

  • Software issue
  • Not switching on
  • Battery draining fast
  • Damaged at the time of delivery
  • Features not working properly
  • Not able to sync with the smartphone

Note: Please note that the product should not have been repaired by you

Power Bank

No refunds are offered on Power Bank but Toreto promises to replace the item, in case of any physical damage. However, there is 1 year warranty on manufacturing defects and 6 months warranty on software issues. Kindly refer the Conditions for Replacement given below.
7 days or less from the date of delivery

Power Banks:

  • Features not working properly
  • Software problems
  • Swelling of battery
  • Different design received
  • Product received is damaged

Note: Please note that the product should not have been repaired by you

Mobile cases, Laptop Bag & Sleeves

Toreto follows a no refund policy on Mobile cases, Laptop Bag & Sleeves, however, we do provide replacement in case of any manufacturing defect. Kindly refer to the Conditions for Replacements given below.
7 days or less from the date of delivery

Mobile cases, Laptop Bag & Sleeves:

  • Doesn’t fit properly (Have to provide the dimensions of the product and your phone through images/video)
  • Different design received
  • Damaged product received

Note: Please note that the product should not have been repaired by you

Sound System

Once the payment is made, no amount will be refunded, however, Toreto promises to replace it if it is defective. We also offer 1 year warranty on manufacturing defects and 6 months warranty on software problems. Kindly refer to the Conditions for Replacements given below.
7 days or less from the date of delivery

Sound Systems:

  • Damaged at the time of delivery
  • Not switching on
  • Features not working
  • Not able to sync with the smartphone
  • Manufacturing Defect

Note: Please note that the product should not have been repaired by you

Wireless/Wired Headset

Toreto does not offer refunds on Wireless/Wired Headset purchases. However, we are committed to replace the item in case of any defect. On the top of it, there is 1 year warranty on manufacturing defects and 6 months warranty on software Issues.
7 days or less from the date of delivery

Wireless/Wired Headset

  • Damaged at the time of delivery
  • Not switching on
  • Features not working
  • Not able to sync with the smartphone
  • Manufacturing Defect

Note: Please note that the product should not have been repaired by you

Car & Bike Accessories

The car and bike accessories once purchased would not be refunded, however we do provide replacement in case of any defect. Also we offer 1 year warranty on manufacturing issues. Kindly refer the Conditions for Replacements given below.
7 days or less from the date of delivery

Car & Bike Accessories:

  • Features not working
  • Different print received
  • Damaged product received.

Note: Please note that the product should not have been repaired by you

Cables & Chargers

All sales of cables and chargers are final. The items will not be refunded however; we will definitely replace it in case of any defect. There is one-year warranty on manufacturing defects. Kindly refer the Conditions for Replacements.
7 days or less from the date of delivery

Cables & Chargers:

  • Different print received
  • Features not working
  • Damaged product received.

Note: Please note that the product should not have been repaired by you

Computer Peripherals

Computer peripherals will not be refunded however, we offer to replace the items in case of any defect. Moreover, there is 1 year warranty on manufacturing Issues. Kindly refer the Conditions for Replacements.
7 days or less from the date of delivery

Computer Peripherals:

  • Different print received
  • Damaged product received
  • Features not working
  • Not switching on

Note: Please note that the product should not have been repaired by you

Rechargeable LED Lamps

Once bought, the money will not be refunded but we offer to replace the rechargeable LED lamps in case of any defect. Toreto gives 1 year warranty on manufacturing issues. Kindly refer to the Conditions for Replacements.
7 days or less from the date of delivery

Rechargeable LED Lamps

  • Different print received
  • Damaged product received
  • Features not working
  • Not switching on

Note: Please note that the product should not have been repaired by you

E-Slate

Toreto would not refund E-Slate purchases. But we do offer to replace the damaged product. We also offer 1-year warranty in case of any manufacturing defect. Kindly refer to the Conditions for Replacements.
7 days or less from the date of delivery

E-Slate

  • Damaged product received
  • Features not working
  • Software Issue
  • Not switching on

Note: Please note that the product should not have been repaired by you

Wired/Wireless Dongle

The payment once made will not be refunded. However, we will replace the dongle in case of any defect. There is 1 year warranty on manufacturing issues and 6 months warranty on software Issues. Kindly refer the Conditions for Replacements.
7 days or less from the date of delivery

Wired/Wireless Dongle

  • Damaged product received
  • Features not working
  • Software Issue
  • Not able to sync with the smartphone
  • Not switching on

Note: Please note that the product should not have been repaired by you

 
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