Shipping and Return Policy

We understand that everyone who orders a product is keen to receive it at the earliest. We strive to deliver happiness on your doorstep as soon as possible and even offer free shipping on all orders placed on www.toreto.in.

  • Each order can be shipped to a single address specified at the payment time for that particular order. If you wish to ship your products to different locations, you will need to place separate orders on our website.
  • We try our best to ensure that each item in your order is shipped out within 3 working days from the order date. However, in some cases, it may take up to 5 or more working days.
  • Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day (i.e. on Monday).
  • To ensure that your order reaches you quickly and safely, Toreto uses only reputable courier partners.
  • While Toreto attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
  • All orders are shipped with an invoice from Toreto. In case you don’t receive an invoice, you may reach out to our customer care team at our toll-free number 18001027427
  • Please allow 7 to 10 business days for your order to arrive.
  • A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order. This will tell you the approximate delivery time of your order and the current shipping status.
  • The available payment methods are cash on delivery (After a specific order value) and prepaid options. Toreto does not provide COD services for all pin codes. At checkout on Toreto.in, there is an option ‘Check Cash On Delivery Availability’ where you can enter your pin code and confirm whether COD is available at your address.
  • If your order arrives visibly damaged, please contact Toreto Customer Service immediately. You can reach out to us at our toll-free number 18001027427.

Warranty & Return Policy
Click Here to read out Warranty & Return Policy.

Cancellation Policy

Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them. Your refund process will be initiated in your Toreto wallet in case of a COD order and in your bank account in case of online payment.

Please note that the amount may be refunded depending on the situation after deducting the bank charges.